Human in the Loop Is Not a Button: Designing AI for Human Agency
About this session
As AI becomes more embedded in how people work, human-in-the-loop is often treated as a simple approval step. But meaningful human involvement requires more than being asked to confirm a system’s recommendation.
Drawing from human-centered design and organizational psychology, this session explores how agency, autonomy, trust, and perceived control shape the way people respond to AI. It examines why people are more likely to embrace AI as strategic counsel rather than as a replacement for human authority, and how organizations can design AI experiences that strengthen decision-making without diminishing human control.
Attendees will leave with a clearer framework for designing AI that people trust, adopt, and use with confidence.
Speaker
Key takeaways
- Explore how agency, autonomy, trust, and perceived control influence the way people respond to AI.
- Understand why AI may be better received as strategic counsel than as a replacement for human authority.
- Distinguish between symbolic human involvement and meaningful human agency in AI-enabled work.